Solutions
One workspace, many ways to work in Telegram
Pick the setup that fits your team. You can combine them: every account has its own persona, knowledge and rules.
Customer support
Fast, consistent answers without losing the human touch.
The challenge
Customers write to several Telegram accounts, the same questions come up every day, and nobody sees the whole picture.
How TeleAgent helps
- All private conversations in one inbox with unread state from Telegram
- A knowledge base with your FAQ that the persona answers from
- Assist mode drafts replies; your team checks and sends them
Suggested setup
Start in Assist mode. Switch individual conversations to AI once the answers are consistently right.
Sales & lead qualification
Keep every promising conversation moving.
The challenge
Conversations with potential customers are spread across accounts and phones, and follow-ups get lost.
How TeleAgent helps
- Turn a conversation into a lead with one click
- Pipeline stages, operator assignment and notes
- Analytics on received and sent messages and the lead pipeline
Suggested setup
Keep sales conversations in Human or Assist mode and use the Leads page for daily follow-ups.
Community management
A steady, friendly presence in your groups.
The challenge
Groups need regular, relevant participation, but writing by hand every day does not scale.
How TeleAgent helps
- Assign the groups an account may take part in
- Working hours, activities per day and pauses keep activity natural
- Each cycle writes at most one short message, or nothing
Suggested setup
Configure the schedule, check the preview and run one test cycle before you switch on scheduled activity.
Teams with several brands or regions
Several accounts, clearly separated voices.
The challenge
Different brands or regions need different tone, facts and rules — and one team handles them all.
How TeleAgent helps
- A persona and knowledge base per account
- One inbox for all accounts with per-account filters
- Pause, routing and automation settings per account
Suggested setup
Create one persona per brand or region and filter the inbox by account when working on one of them.
Bring every Telegram conversation into one calm workspace
Create a workspace, connect your first Telegram account and decide how much the AI may do.